Privacy Policy

How INNOPI PRIVATE LIMITED collects, uses, and protects your information.

Effective Date: July 10, 2026

1. Introduction

INNOPI PRIVATE LIMITED ("INNOPI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS platform, or engage with our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. We may update this policy from time to time, and the revised version will be effective as of the date posted.

This policy applies to all visitors, users, and customers of INNOPI's website, applications, and services, regardless of location.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account or sign up for our services
  • Fill out a contact form or request a demo
  • Subscribe to our newsletters or marketing communications
  • Participate in surveys, webinars, or other events
  • Communicate with our sales or support teams

This information may include your name, email address, phone number, company name, job title, and any other details you choose to provide.

2.2 Usage and Technical Information

When you access our website or platform, we automatically collect certain information about your device and usage patterns, including:

  • IP address, browser type, and operating system
  • Device identifiers and screen resolution
  • Pages visited, time spent on pages, and navigation paths
  • Referring URL and exit pages
  • Clickstream data and interaction patterns

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as business partners, analytics providers, and public databases, to supplement the information we collect directly.

3. How We Use Your Information

INNOPI uses the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our AI-powered SaaS solutions and platform features.
  • Account Management: To create and manage your account, authenticate users, and provide customer support.
  • Communication: To respond to inquiries, send service updates, security alerts, and administrative messages.
  • Marketing: To send promotional materials, newsletters, and information about new features or events (with your consent where required).
  • Analytics: To analyze usage trends, monitor platform performance, and improve user experience.
  • Security: To detect, prevent, and address fraud, abuse, and security incidents.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We process your personal data based on lawful grounds including your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests.

4. Data Security

INNOPI implements industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

  • Encryption of data in transit using TLS/SSL protocols
  • Encryption of sensitive data at rest
  • Regular security assessments and vulnerability testing
  • Role-based access controls and authentication mechanisms
  • Network monitoring and intrusion detection systems
  • Employee training on data protection and security practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously review and enhance our security practices.

5. Cookies and Tracking Technologies

INNOPI and our third-party partners use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and interactions with our website.

5.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly and cannot be disabled.
  • Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymous information.
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

5.2 Your Cookie Choices

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

6. Third-Party Services

INNOPI may engage third-party service providers to perform functions on our behalf, such as hosting, data analysis, payment processing, customer support, and marketing assistance.

These third parties have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data in certain circumstances.
  • Restriction: Request that we limit the processing of your data.
  • Portability: Request that we transfer your data to another organization or directly to you.
  • Objection: Object to the processing of your personal data for specific purposes.
  • Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

INNOPI PRIVATE LIMITED
235, Binnamanagla, 2nd Floor, 13th Cross Road
Indiranagar, Bangalore – 560038
Karnataka, India

Email: privacy@innopi.io
Phone: +91 80 6960 0710

We are committed to resolving any privacy concerns you may have. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.